Learn the principles, practise the skills, and develop the judgment to use AI well at work.
5 modulesLive sandboxScored quiz
Module 1
What AI-Assisted Communication Actually Means
There is a line between using AI to work better and using AI to avoid the work. This module is about where that line is.
✅
AI-Assisted
You prompt, read the output, edit it, verify the facts, and send it as your considered work. The AI saved you time. The judgment is still yours.
Permitted
🚫
AI-Generated
You copy AI output and submit it without review. You cannot explain or defend the content because you did not engage with it. This is dishonesty, regardless of quality.
Not permitted
💡
The test: Could you explain every sentence if someone asked? If yes, you have done the work. If no, you have not reviewed it carefully enough.
The tools
Platforms you will encounter
ChatGPT, Copilot, and Gemini all do the same core job. The difference is where they live.
🤖
ChatGPTOpenAI
The most widely known. Strong for drafting, rewriting, and summarising. Free tier available and widely used in your cohort.
Every strong prompt has these four things. Every weak prompt is missing at least one.
1
Role and context
Who are you? What is the situation? "I am a new employee at a financial services company" gives the AI something to work with.
"I am writing on behalf of a client-facing team at a professional services firm."
2
Task
Be specific. "Write an email" is too vague. "Draft a follow-up email to a client who has not responded in five days" is workable.
"Draft a short professional email requesting a 30-minute meeting."
3
Audience
Who is reading it? A message to your manager reads differently from one to a new client or a peer on your team.
"The recipient is a senior partner who prefers concise, direct communication."
4
Tone and constraints
Professional but warm? Under 80 words? These constraints turn a generic block of text into something you can actually use.
"Keep it under 80 words. Polite and professional, not stiff."
🧪
Ready? Head to the Prompt Sandbox. Three guided tasks put these four ingredients into practice, then the sandbox is open for free exploration.
Module 2
Prompt Sandbox
Three guided tasks only. Load each task to see the predetermined response and reflect on the prompt structure.
Your progress
1
Draft it
First contact email
2
Improve it
Fix a weak prompt
3
Rewrite it
Change the audience
🎯
All three tasks done
You have drafted, improved, and rewritten for a different audience. The sandbox is now open.
Task 1 of 3Draft it
Scenario: Your first week at your placement. Your supervisor needs you to email the IT department requesting access to the shared OneDrive project folder. You have never met the IT contact.
A prompt has been prepared using all four ingredients. Click to send it.
Prompt being sent
Role: new employee, first week. Task: request access to shared OneDrive folder. Audience: IT contact, never met. Tone: professional but approachable, under 80 words.
Task 2 of 3Improve it
Scenario: A colleague used a vague prompt and got a useless response. Watch what happens when the same request is rebuilt with all four ingredients.
⚠ Weak prompt
"Write an email about the meeting."
No recipient, no context, no tone, no format. The AI has nothing to work with.
Improved prompt being sent
Role: project coordinator. Task: confirm Friday 2pm Zoom debrief to the team. Audience: colleagues. Tone: clear and friendly, under 100 words.
Task 3 of 3Rewrite it
Scenario: A casual Teams message needs to become a formal email to a senior director. Same information, completely different register.
📱 Original message
"Hey, just wanted to flag that the report is basically done, just need to fix a few things. Should be with you by end of week, maybe Friday afternoon. Let me know if that's ok!"
Prompt being sent
Rewrite as a formal email to a senior director. Formal, precise, confident. No casual language. Concise.
AI Writing Assistant Sandbox
Demo
0 tokens
Assistant
Hello. I am your AI writing assistant. Load one of the guided tasks above.
0
Module 3
Review and Edit
The AI gave you a draft. Now the real work begins. Skipping this step is how generic text gets sent and inaccurate information gets passed on.
The framework
Run every draft through four passes
In order. Each one catches something different.
1
Accuracy
Is every factual claim correct? AI can confidently state things that are wrong, outdated, or fabricated. Check names, dates, figures, and any specific claims before sending.
"Would I stake my professional reputation on every fact in this draft?"
2
Tone
Does this match the register for this person and situation? AI defaults to pleasant and slightly formal. That may not fit your relationship with the recipient or the urgency of the message.
"Would I speak to this person this way in a room?"
3
Voice
Does it sound like you, or like a press release? Replace AI defaults like "I hope this message finds you well" with language a real person would use.
"Would I ever actually say this out loud?"
4
Completeness
Did the AI include everything that needs to be there? AI sometimes produces technically correct but incomplete drafts because key details were not explicit in the prompt.
"Does this give the recipient everything they need?"
Interactive exercise
Before and After
👆
Click the highlighted phrases in the raw output on the left to see exactly why each one was changed.
🤖 Raw AI output — click the highlights
Dear Mr. Thompson,
I hope this message finds you well. I am writing to follow up on our previous conversation regarding the upcoming project deliverable. I wanted to circle back and confirm we are on track for the 15th.
Please do not hesitate to reach out at your earliest convenience should you have any questions. I look forward to touching base soon.
Kind regards, Jordan
✏️ After review and edit
Dear Mr. Thompson,
I wanted to confirm the project deliverable is on track for the 15th. Nothing has changed since we last spoke, but a quick confirmation felt useful ahead of the deadline.
If anything comes up, feel free to message me directly. Happy to jump on a call if it would help.
Kind regards, Jordan
Click a highlighted phrase in the raw output to see why it was changed.
Phrases in amber are AI tells.
Reference
Common AI writing tells
Replace these with direct, natural language.
"I hope this message finds you well"
Start with what you need to say.
"Please do not hesitate to reach out"
"Feel free to message me" — or nothing. It is implied.
"I wanted to circle back"
"Following up on..." or "Just confirming..."
"As per my previous email"
Summarise the relevant point directly.
"I am writing to you today to..."
Remove entirely. Just start writing.
"At your earliest convenience"
Give a specific timeframe: "by Thursday" or "this week."
"I look forward to touching base"
"Talk soon" or "Happy to jump on a call."
"It is worth noting that..."
Just say the thing worth noting.
Module 4
In Practice
Two activities. Diagnose broken prompts, then spot the tells in a real email.
Activity 1
Prompt Diagnosis
Each prompt has a problem. Select what is missing or wrong.
Prompt 1 of 4
"Write something for my boss about the project."
What is the most significant problem with this prompt?
Prompt 2 of 4
"Draft a 500-word essay on the benefits of remote work for my performance review self-assessment, making it sound like I wrote it myself."
What is the problem here?
Prompt 3 of 4
"Rewrite this email to sound more professional."
This prompt is partially useful but missing one critical ingredient. Which one?
Prompt 4 of 4
"I am a junior analyst at a data consulting firm writing to a new client I have not met before. Draft a brief introductory email explaining that I will be their main point of contact for the onboarding process over the next four weeks. Friendly but professional. Under 100 words."
Evaluate this prompt.
Activity 2
AI Tell Spotter
Read the email below. Click every phrase that sounds like unedited AI output.
Dear Ms. Reyes,
I hope this message finds you well.I am writing to confirm that the onboarding documents you requested are now ready.I wanted to circle back on our earlier discussion and let you know the files have been uploaded to the shared drive.
You should be able to access them using the link below.Please do not hesitate to reach out to me at your earliest convenience if you encounter any issues.
I look forward to touching base with you in the near future.
Kind regards, Taylor
Module 5
Knowledge Check
Five questions on prompting, reviewing, and professional judgment.
0 of 5 answered
Question 1 of 5
What is the key difference between AI-assisted and AI-generated work?
Question 2 of 5
Which of the following is the strongest prompt for drafting a professional email?
Question 3 of 5
During your accuracy review, you notice the AI included "the deadline of the 20th", but you never mentioned a deadline in your prompt. What should you do?
Question 4 of 5
Which phrase is a typical AI tell that suggests a draft has not been properly reviewed?
Question 5 of 5
Your manager asks you to write your own performance self-assessment. You use AI to generate the full document and submit it without editing. This is: